Terms and Conditions
NZPlus Terms & Conditions
Welcome to our Terms and Conditions page. By accessing and using our website and services, you agree to be bound by the policies outlined below. These terms are designed to inform you of our business practices, customer expectations, and your rights and responsibilities as a customer. We recommend that you read each section carefully to fully understand our procedures regarding orders, cancellations, shipping, and refunds. If you have any questions, please feel free to contact our support team for clarification.
RETURNS, REFUNDS, AND REPLACEMENTS
1. Eligible Claims
Subject to these Policies, NZPlus will accept requests for refunds or replacements under the following circumstances:
- Products received in damaged or leaking condition due to shipping or warehouse handling;
- Incorrect products delivered;
- Missing items in the package.
2. Exclusions
Refunds or replacements shall not be granted under the following circumstances:
- Products that have been opened, unsealed, or used;
- Purchases made as a result of a change of mind;
- Damage attributable to improper storage conditions (e.g., excessive heat, cold, or moisture);
- Orders where incorrect or incomplete shipping information was provided by the Customer.
Notice: All claims must be submitted within seven (7) calendar days of receipt of the order. Claims submitted after this period shall be deemed waived and will not be entertained.
3. UNBOXING VIDEO REQUIREMENT
To facilitate the processing of any claim, Customers are required to provide a clear and continuous video recording evidencing the issue. The unboxing video must:
- Clearly display the unopened parcel, including the visible shipping label.
- Capture the entirety of the unboxing process without interruptions, cuts, or edits.
- Show the condition of the product upon removal from its packaging.
Important: Claims submitted without a proper and compliant unboxing video shall be automatically denied without further review.
4. REFUND TIMELINE
Approved refunds shall be processed within the following timeframes:
- Local Orders: Three (3) to fifteen (15) business days;
- International Orders: Five (5) to Thirty (30) business days, subject to the policies and processing times of your payment provider
5. CUSTOMER SUPPORT:
For inquiries or assistance regarding orders, claims, or cancellations, please contact us via
Email: nzcare@nzplus.net
SHIPPING & DELIVERY
Domestic Orders (Philippines) | |
Policy | Details |
Shipping Fee | Free Nationwide Shipping |
Order Processing Time | 1–3 business days |
Estimated Delivery Time | 3–7 business days, depending on the delivery location; delivery times may be extended in cases of unforeseen delays, including but not limited to weather disturbances, natural disasters, high shipment volumes, or service disruptions by shipping partners. |
Shipping Partners | LBC, J&T Express, Ninjavan |
International Orders | |
Policy | Details |
Shipping Fee | Calculated at checkout (based on destination country) |
Order Processing Time | 1–3 business days |
Estimated Delivery Time | 7–21 business days subject to customs clearance. Delivery timelines are estimates and may be extended due to customs i inspections, import regulations, or other factors beyond our control. |
Shipping Partners | DHL |
Important Notice to International Customers: You shall be solely responsible for:
- Payment of any and all customs duties, taxes, import fees, or similar charges imposed by the destination country;
- Ensuring compliance with all applicable laws and regulations regarding the importation and use of dietary supplements or other purchased products in your jurisdiction;
- Any delays resulting from customs inspections or clearance procedures.
Disclaimer: NZPlus shall not be liable for any orders that are rejected, seized, confiscated, or destroyed by domestic or international customs authorities.
ORDER POLICY
1. Order Formation & Acceptance
1.1 All orders constitute an offer to purchase subject to the Company’s acceptance. A binding contract is formed only upon:
(a) Receipt of full payment clearance; and
(b) Transmission of Order Confirmation to the Customer’s provided email address.
1.2 The Company reserves the right to refuse or cancel any order at its sole discretion, including for:
(a) Suspected Fraudulent Activity: Including but not limited to:
- Use of stolen or unauthorized payment instruments.
- Suspicious billing/shipping address discrepancies.
- Multiple orders placed under false identities.
- Failure to provide valid verification documents (e.g., government-issued ID, proof of payment) within 48 hours of request.
(b) Pricing Errors
Orders affected by:
- Technical glitches (e.g., website displaying incorrect prices)
- Promotional inaccuracies (e.g., expired/cancelled discounts)
- Clear typographical errors in pricing.
The Company will notify affected Customers and either:
- Honor the correct price (subject to Customer confirmation); or
- Cancel the order with a full refund.
(c) Inventory Limitations
Unforeseen stock shortages or allocation issues;
- Orders exceeding per-customer purchase limits;
- Supplier discontinuations
(d) Policy Violations Including:
- Attempts to circumvent purchase restrictions.
- Use of bots or automated tools to place orders.
- Misrepresentation of eligibility for discounts (e.g., false claims of membership/affiliation).
2. Payment Terms
(a) Accepted Payment Methods:
- Domestic (Philippines): GCash, Maya, QRPh, Bank Transfer (BDO/PNB), Credit/Debit Cards, Cash on Delivery (COD)
- International: PayPal, Credit/Debit Cards.
(b) Payment must be completed within 24 hours of order placement. Unpaid orders will be automatically voided.
(c) For fraud prevention, the Company may:
- Request valid government-issued ID
- Require proof of payment source
- Cancel orders with mismatched billing/shipping information
(d) Order Processing
Customers will receive:
- Order confirmation via (nzplusdata@gmail.com) within 1 business day
- Shipping notification with tracking number within 1-3 business days
(e) Customers must: Verify all order details upon receipt of confirmation and report any discrepancies within 24 hours of notification
3. Modifications
Order modifications may be requested:
- Local orders: Within 2 hours of placement
- International orders: Within 12 hours of placement
4. Out-of-Stock Items
For unavailable items, the Company may at its discretion:
(a) Substitute with comparable product (with Customer approval)
(b) Partially fulfill order with refund for unavailable items
(c) Cancel entire order with full refund
Notes: Customers will be notified of stock issues within 24 hours and must respond to resolution options within 48 hours.
5. Verification
Customer agrees to:
- Provide accurate and complete order information
- Maintain valid contact information
- Check email (including spam folders) for order communications
Important: Failure to comply with these requirements may result in order cancellation without refund.
6. CUSTOMER SUPPORT:
For inquiries or assistance regarding orders, claims, or cancellations, please contact us via
Email: nzcare@nzplus.net
CANCELLATION POLICY
1. CANCELLATION REQUESTS
1.1 Customers may request order cancellation by:
- Emailing nzcare@nzplus.net with the subject line “CANCELLATION REQUEST – [Order Number]”
- Providing full order details (order number, customer name, and contact information)
(a) CANCELLATION TIME FRAME:
Domestic Orders (Philippines)
- Cancellation must be requested within 2 hours of order placement.
- Cancellations are not guaranteed if the order has already been processed or shipped.
International Orders
- Cancellation must be requested within 24 hours of order placement.
- Cancellations are void if the order has been handed over to the shipping carrier (DHL).
2. APPROVED CANCELLATIONS
2.1 If cancellation is approved:
Refunds will be issued to the original payment method (HitPay, PayPal, or bank transfer).
Refund processing times:
- HitPay/PayPal: 7-15 business days
- Bank Transfers (Philippines): 7-15 business days
- International Bank Transfers: 7–30 business days (subject to intermediary bank processing)
2.2 Non-Refundable Fees:
- Transaction fees (if applicable)
- Shipping charges (if already processed)
3. NON-CANCELLABLE ORDERS
3.1 Orders cannot be cancelled if:
- Payment has been fully processed, and the order is marked as “Shipped” or “Processing.”
- The order is a custom or pre-order item.
- The Customer fails to provide sufficient verification (if requested).
4. CANCELLATION DUE TO STOCK ISSUES
4.1. If an item is out of stock after payment:
- The Customer will be notified within 24 hours.
- Options provided:
- Replacement with a similar product (subject to approval).
- Partial shipment (with refund for unavailable items).
- Full order cancellation (with 100% refund).
5. DISPUTES & APPEALS
5.1. If a cancellation request is denied, the Customer may:
- Submit an appeal via nzcare@nzplus.net within 7 days.
- Provide supporting evidence (e.g., screenshots, email correspondence).
5.2. The Company’s decision on cancellation appeals is final.
Note: Once an order is shipped, no cancellations are permitted—only returns/refunds under the Returns Policy.
6. CUSTOMER SUPPORT:
For inquiries or assistance regarding orders, claims, or cancellations, please contact us via
Email: nzcare@nzplus.net