Frequently Asked Questions
GENERAL
Yes, NZ+ is considered as a food supplement, designed to provide optimal nutrition to your body, with no contra indication.
We highly advice pregnant woman and/or breastfeeding to consult with a healthcare provider before taking NZ+
Yes, but with minimal concern. It contains Marine collagen peptide which was derive from marinade sources.
We recommend that you store your NZ+ in a dry and cool place, avoiding direct contact to sunlight.
Manufactured in New Zealand, NZ+ benefits from the country’s pristine environment, blending traditional wisdom with modern science. Assuring the quality, purity, and potency of our capsules.
ORDERS
You can purchase NZ+ on our…
Official Website:
Our Partnered Clinics:
Palms Secret – #043 Metro Road, Barangay Binauganan, San Sebastian Village Phase 3, Tarlac City, Tarlac
Living Vibrant – 2F Unit G. Torre Venezia Suite cor Timog and Sct. Santiago, Quezon City
Main Office:
Tektite Towers – 8th floor, Unit W806B, West Wing Tektite Tower, Ortigas Business Center, Pasig, Metro Manila 1600
Our US Partner:
We offer various payment options
DOMESTIC ORDERS
LBC Express
- COD via LBC Express
- COP via LBC Express
ONLINE TRANSACTIONS
VISA (Debit/Credit Card)
Mastercard (Debit/Credit Card)
UnionBank
QRPH
PESONet
InstaPay
INTERNATIONAL ORDERS
- PayPal (Debit or Credit Card)
Once you’re order has been shipped we’ll provide the tracking details and photos via email address that is linked on your order form.
Domestic orders are processed within 1-3 business days from order placement. Order placed before 4pm PST are usually shipped on the same day.
International orders are processed within 2-4 business days from the payment date.
If you haven’t received your tracking number within 3 days of ordering, kindly reach out to us via email at nzcare@nzplus.net
We understand that plans can change. If there is a need to cancel your order kindly reach out to our email nzcare@nzplus.net with the subject line “CANCELLATION REQUEST – [Order Number]” and provide full order details (order number, customer name, and contact information)
If your order has been shipped and wish to cancel, please see our cancellation policy.
Domestic Orders (Philippines)
- Cancellation must be requested within 2 hours of order placement.
- Cancellations are not guaranteed if the order has already been processed or shipped.
International Orders
- Cancellation must be requested within 24 hours of order placement.
- Cancellations are void if the order has been handed over to the shipping carrier.
SHIPPING
Yes, free shipping nationwide for paid orders. For Cash on Delivery (COD) and Cash-on-Pickup orders, shipping fees will apply and vary by location.
For international orders, shipping fee will be calculated based on country destination.
Unfortunately we are unable to offer same-day delivery for the time being, but possibilities are open.
For domestic orders we use LBC, J&T Express, and Ninjavan, while for international orders we are partnered up with DHL and EMS. Trusted couriers that guarantee safe deliveries of your orders.
Domestic orders (Philippines) estimated arrival is 3-7 business days.
Please keep in mind delivery times may be extended in cases of unforeseen delays including but not limited to weather disturbance, natural disasters, high shipment volumes, or service disruption by shipping partners.
Please review all details carefully before completing your purchase, as we cannot guarantee any modification once your order has been shipped. Email us at nzcare@nzplus.net as soon as you noticed the need for corrections to your information.
Estimated deliver time for international orders are between 7-21 business days subject to custom clearance. Delivery timeline may be extended due to customs inspection, import regulations, or other factors beyond our control.
Customers must handle international clearing of customs. The order declaration must corresponds with the invoice description.
RETURNS, REFUNDS, AND REPLACEMENTS
Please view our returns, refunds, and replacements policy to see eligibility for refunds or replacements.
For your protection, please video record the unboxing of your package and email the uncut footage to nzcare@nzplus.net for both domestic and international orders. Our team will then assist you with any concerns. View our returns, refunds, and replacements policy.
Yes we do, approved refunds shall be processed within 5-30 business days. View our returns, refunds, and replacements policy to check international refund eligibility.
To ensure successful delivery, please ensure your customs declaration aligns with the product description on the NZ+ invoice. You can request a copy of this declaration from our team and email us at nzcare@nzplus.net.