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NZPLUS.STORE · CUSTOMER SUPPORT

How can we help?

Find answers about our products, orders, delivery and partnerships.

52 answers

1. About NZPLUS.STORE

NZPLUS.STORE is the official online shopping platform operated by Palms Nutra-Asia, offering wellness and nutritional products from NZPlus, PS REGEN, and VITAFIT Barley.

NZPLUS.STORE is our online shopping platform, while NZPlus is one of the brands available in our store. We also carry PS REGEN and VITAFIT Barley products.

We are committed to supplying authentic products through our authorized supply channels. Customers may purchase directly through NZPLUS.STORE or through participating partner clinics and authorized business partners.

2. Orders & Payments

Browse our collections, add your preferred products to your cart, and proceed to checkout. An order confirmation will be sent to the contact details provided once your order is successfully placed.

Our online checkout offers the following payment options, subject to availability:

  • HitPay: Supported credit and debit cards, e-wallets, QR payments, and other activated payment methods.
  • PayPal: Eligible PayPal accounts and supported linked payment methods.
  • GCash: Where enabled through our checkout provider.
  • Cash on Delivery (COD): For eligible delivery locations within the Philippines.

Available payment methods will be displayed at checkout.

Yes, where PayPal is available at checkout. Depending on your location and eligibility, you may pay using your PayPal balance, linked bank account, debit card, or credit card. Guest card checkout may also be available for selected transactions.

Currency conversion fees may apply to international payments.

Please contact Customer Support immediately. Changes or cancellations may be accommodated before your order has been packed or dispatched.

Contact Customer Support with your transaction date, amount, payment reference, and proof of payment. Our team will verify the transaction.

Yes. Please provide your complete billing information at checkout or contact Customer Support for assistance.

Guest checkout may be available depending on our website's checkout settings.

3. Shipping & Delivery

All NZPLUS.STORE orders are processed by Palms Nutra-Asia and dispatched from our warehouse in Tarlac, Philippines.

Domestic orders are shipped through J&T Express and LBC Express. Eligible international orders are shipped through DHL Express.

Please allow approximately 1–2 business days for order processing before dispatch.

Estimated delivery times after courier acceptance:

DestinationEstimated Delivery
Tarlac Province1–2 business days
Central Luzon1–3 business days
Metro Manila2–4 business days
North Luzon2–5 business days
South Luzon / CALABARZON3–5 business days
Other Luzon Areas3–6 business days
Visayas4–8 business days
Mindanao5–10 business days
Remote or Island Areas7–14+ business days

Delivery periods are estimates and are not guaranteed.

International orders are dispatched through DHL Express, subject to destination availability and import requirements.

Please allow approximately 1–2 business days for order processing before dispatch.

DestinationEstimated Delivery
Singapore & Hong Kong2–5 business days
Malaysia & Thailand3–6 business days
Japan & South Korea3–7 business days
Australia & New Zealand4–8 business days
United States & Canada4–9 business days
United Kingdom & Europe5–10 business days
Middle East5–10 business days
Other Destinations5–14+ business days

Delivery estimates begin after DHL accepts the shipment. Customs clearance may require additional time.

Yes! Eligible prepaid Philippine orders worth ₱1,300 or more qualify for free standard shipping.

Free shipping does not apply to Cash on Delivery or international orders.

Shipping fees depend on your delivery location, parcel weight and dimensions, and the available courier service. Applicable charges will be displayed at checkout once configured.

Once your parcel has been accepted by the courier, tracking information will be provided when available. You may track your shipment through the courier's official tracking service or our Order Tracking page.

Delivery may take longer due to weekends, Philippine and international public holidays, Christmas and New Year, Holy Week, peak shopping seasons, severe weather, courier disruptions, customs inspections, or remote delivery locations.

If your shipment exceeds the estimated delivery period, please contact Customer Support.

Unless otherwise stated at checkout, international customers are responsible for applicable import duties, taxes, and destination-country customs clearance charges.

Before placing an international order, please verify that your selected products and ingredients may legally be imported into your destination country.

Palms Nutra-Asia may decline shipments where known restrictions apply.

Customs decisions are made by the destination country's authorities. Where a shipment was lawfully dispatched and accurately declared, Palms Nutra-Asia is not responsible for restrictions outside its control.

Refund or replacement requests will be reviewed individually, subject to applicable consumer protection laws.

Please contact Customer Support immediately. Address corrections may be possible before dispatch. Additional redelivery charges may apply if a parcel is returned or redirected due to incorrect customer-provided information.

4. Returns & Replacements

Please contact Customer Support as soon as possible, preferably within 7 calendar days of delivery.

Provide your order number, clear photos of the parcel and products, and an unedited unboxing video where available.

Please contact Customer Support with your order number, photographs of the items received, and relevant supporting information.

Verified packing or fulfillment errors will be corrected at no additional cost.

For verified damaged, defective, or incorrect products, our preferred resolution is replacement.

Refunds or other remedies will be provided where required under applicable consumer protection laws.

Change-of-mind returns for correctly supplied food supplements are generally not accepted, subject to applicable consumer protection laws.

For approved domestic returns requiring collection, Palms Nutra-Asia will coordinate courier pickup and provide a return waybill.

International claims will be evaluated individually to determine the appropriate resolution.

Yes. Claims submitted after the preferred 7-day reporting period will be reviewed individually. This period does not limit applicable consumer protection rights.

Products should be stored according to their label instructions and protected from excessive heat, moisture, and direct sunlight.

Damage caused by improper storage or handling after delivery, such as leaving products inside a hot vehicle for extended periods, may not qualify for replacement, subject to applicable law.

5. Promotions & Discounts

Yes! Visit our Shop All page to discover current promotional bundles, seasonal offers, and special packages.

Customers may receive exclusive NZPLUS.STORE discount coupons from participating partner clinics, doctors, and authorized healthcare professionals.

Visit our Find a Clinic page to explore participating locations.

Enter your valid coupon code in the coupon field during checkout. The applicable discount will be deducted from eligible purchases once successfully redeemed.

Coupon discounts are not automatically reflected in displayed product prices.

Coupon stacking depends on the terms of each promotion. Certain promotional bundles and discounts may not be combined.

Our products are classified as food supplements and do not automatically qualify for Senior Citizen or PWD discounts.

However, we offer specially discounted Senior Care Packages. Visit our Senior Care Packages section to explore available offers.

Eligible prepaid Philippine orders worth ₱1,300 or more may qualify for free standard shipping, subject to applicable promotional terms.

Cash on Delivery orders are excluded.

Selected offers may be available internationally, subject to destination eligibility, product restrictions, and the terms of each promotion. International shipping charges are separate.

6. Retail, Wholesale & Partnerships

We welcome partnership inquiries from qualified doctors, healthcare practitioners, medical and aesthetic clinics, wellness centers, pharmacies, retail stores, wholesale buyers, and resellers.

Palms Nutra-Asia offers opportunities through our Healthcare Practitioner Program, Clinic Partner Program, and other approved wholesale, retail, and reseller arrangements.

Each program has its own eligibility requirements and commercial terms.

Yes. Qualified doctors and healthcare practitioners may apply for our Healthcare Practitioner Program, which offers tier-based purchasing privileges.

This is an outright-purchase program with no monthly purchase quota. Detailed partner pricing and qualifications are provided during the application process.

Yes. Eligible clinics may apply for our Clinic Partner Program, which may include consignment arrangements, partner pricing, marketing support, and agreed inventory management terms.

All arrangements are subject to company approval and a partnership agreement.

Our Healthcare Practitioner Program does not require a monthly purchase quota. Purchasing requirements for other arrangements depend on the approved partnership agreement.

Yes. Licensed pharmacies and drugstores are welcome to inquire about carrying our wellness brands, subject to applicable regulatory requirements.

Yes. We welcome qualified wellness centers, health shops, retail establishments, and related businesses interested in carrying our products.

We welcome inquiries from prospective resellers. Applications are subject to company approval, product availability, and compliance with our authorized selling guidelines.

Approved partners may sell products online in accordance with their partnership agreement and company selling guidelines.

Product information and advertising must remain accurate and compliant with applicable regulations. Unauthorized medical claims and pricing practices that violate the agreement are not permitted, subject to applicable law.

Approved partners may receive access to available product information, authorized marketing materials, and scheduled product seminars or training opportunities.

Visit our Contact Us page and submit a Partnership Inquiry.

Please provide your name, business or clinic name, location, contact details, and preferred partnership type. Our team will review your application and contact you regarding the next steps.

7. Customer Support

Visit our Contact Us page and submit your inquiry. For order-related concerns, please include your order number.

Contact Customer Support with your order number and tracking details. Our team will help coordinate an investigation with the courier.

Visit our Find a Clinic page to explore participating clinics and wellness locations.

Please check your email inbox and spam folder.

If you still cannot locate the confirmation, contact Customer Support with your name, email address, and available transaction details.

Yes. Our team can assist with order status, payment verification, delivery concerns, returns, and other order-related inquiries.

Still need assistance?

Can’t find the answer you’re looking for? Our Customer Support team is here to help with orders, deliveries, returns, and other inquiries.

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