NZPlus Privacy Policy

This Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, purchase our products, or otherwise interact with us online or offline. By using our website or services, you consent to the practices described in this Privacy Policy.

1. PERSONAL DATA WE COLLECT: 

We collect the following types of personal data:

1.1 Information You Provide Voluntarily

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed via secure third-party payment gateways)
• Order history and purchase details
• Communication records (emails, calls, messages)

1.2 Information Collected Automatically

• IP address
• Browser type and version
• Device type and identifiers
• Operating system
• Referring website or URL
• Pages visited on our website
• Time and date of visit
• Interaction data (clicks, scrolls, session duration)

1.3 Information from Third Parties

• Information from payment gateways for order verification
• Shipping partners providing delivery status updates

We collect only such data as is necessary and relevant for the purposes described in this Privacy Policy.

2. PURPOSES FOR PROCESSING YOUR DATA :

We process your personal data for the following legitimate and lawful purposes:

• To process and fulfill orders for NZPlus products
• To manage payments, refunds, and financial transactions
• To deliver products and provide shipment tracking
• To respond to inquiries, complaints, or customer service requests
• To maintain business records as required by law
• To improve our website, services, and customer experience
• To send transactional communications (e.g., order confirmations, shipping updates)
• To send marketing or promotional communications, with your explicit consent
• To comply with legal obligations, regulations, or lawful requests from government authorities.

3. LEGAL BASIS FOR PROCESSING:

We process your personal data based on one or more of the following legal bases:

• Your consent
• Performance of a contract with you (e.g., fulfilling your purchase)
• Compliance with a legal obligation
• Our legitimate interests, provided these do not override your fundamental rights.

4. DATA SHARING AND DISCLOSURE:

We may share your personal data with:

• Shipping Partners (e.g., LBC, J&T Express, Ninjavan, DHL)
• Payment Processors and financial institutions
• Service Providers (e.g., website hosting, IT support, data analytics)
• Government agencies or regulators, where required by law
• Legal or professional advisers in connection with legal claims or compliance

We do not sell, rent, or trade your personal data to third parties for commercial gain.

5. DATA RETENTION

We will retain your personal data only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal, regulatory, or contractual obligations
• Establish, exercise, or defend legal claims

When no longer required, your data will be securely deleted or anonymized.

6. SECURITY OF PERSONAL DATA

We implement appropriate technical, organizational, and physical security measures to protect your personal data against:

• Unauthorized access
• Loss or theft
• Alteration or destruction
• Disclosure without lawful basis

While we employ strong safeguards, no system is entirely secure. You acknowledge that transmission of data over the internet carries inherent risks.

7. YOUR RIGHTS UNDER THE DATA PRIVACY ACT

You have the following rights under the Data Privacy Act of 2012:

• Right to be Informed — Know how your data is collected and processed
• Right to Access — Request a copy of the personal data we hold about you
• Right to Rectification — Request corrections to inaccurate or incomplete data
• Right to Erasure or Blocking — Request deletion or suspension of processing under certain circumstances
• Right to Object — Object to processing of data for marketing purposes
• Right to Data Portability — Obtain your personal data in a commonly used format
• Right to Lodge a Complaint — File a complaint with the National Privacy Commission (NPC) if your rights are violated

To exercise your rights, please contact our Data Privacy Officer (see Section 10).

8. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking tools to enhance your browsing experience, analyze usage patterns, and improve website functionality. You can adjust your browser settings to refuse cookies; however, some website features may not function properly without them.

9. MARKETING COMMUNICATIONS

We may send you promotional materials about NZPlus products or offers only if you have provided explicit consent. You may opt out at any time by:

• Clicking the “unsubscribe” link in our marketing emails, or
• Contacting us directly using the details below.

10. HOW TO CONTACT US

For inquiries, complaints, or to exercise your rights under this Privacy Policy, you may contact:

Data Privacy Officer:

Email: nzcare@nzplus.net
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM (Philippine Time)

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business operations. Any updates will be posted on our website with the revised effective date. Your continued use of our services constitutes acceptance of the updated policy.